Frequently Asked Question
What is door-to-door auto transport?
With door-to-door auto transport, you don’t have to go to a terminal to ship your car or accept delivery. American Auto Transport will pick up your vehicle(s) at your residence, office or any other place you designate. (Pickup and delivery is subject to accessibility and local laws.
What types of payment does American Auto Transport accept?
American accepts MasterCard, Visa, American Express, or Discover for payment, which is to be submitted at the time you place your order.
Will this cost me a lot of money?
More and more people every month are deciding to ship cars with us as opposed to driving it themselves. If you calculate the costs of gas, food, sleeping accommodations, and the time spent planning and actually making a long distance move, you will see that shipping your car with American Auto Transport is less costly and far more efficient.
How do I get an auto transport quote?
To get a quote for car shipping or auto transport, call (866) 327-7863.
How do I book a shipment, or start a transport, or make a reservation?
Call (866) 327-7863 to schedule your car shipment.
Can I specify a pickup and delivery date?
Generally, we require a two to three-day window for pickups and deliveries 5-8 days. For a fee, American Auto Transport offers date-specific pickup and delivery
How long will delivery take?
Dispatch times vary depending on origin and destination locations. For an accurate transit time quote, please call (954) 278-3861. It is important to remember, drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, severe weather and road conditions.
What is the process if there is damage to my vehicle upon delivery?
Please call the offices of American Auto Transport immediately. In most cases, we have only 30 days to file a claim and if not reported to us within 30 days we cannot offer assistance or be held responsible for any damage that might have occurred.
Additionally, you must clearly indicate any resulting damage that occurred during shipping on the “Bill of Lading” or delivery receipt issued by the driver at the time of delivery.
Can I pack personal items in my car?
This practice is discouraged. Additional items may shift during transit, damaging the vehicle’s interior. American Auto Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver’s view when loading your vehicle or add additional weight to the vehicle.
Does American Auto Transport ship inoperable or unusual vehicles, motorcycles and extra parts?
Yes. American Auto Transport regularly ships motorcycles and inoperable vehicles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. Inoperable vehicles must roll and steer and can be shipped for an additional $150 fee. Extra parts are accepted on a case-by-case basis, and an additional fee may apply.
How can I track my shipment or get a shipment update?
To track your vehicle or get an update on your vehicle’s status, call (954) 278-3861 or use or tracking form on our website.
What kind of truck will my auto be shipped on?
Either an open carrier, like the trucks you see transporting cars to and from auto dealerships, or an enclosed carrier, which we recommend if you’re shipping a custom or exotic car or truck.